FAQ

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FAQ

How can I contact the customer service team?

You may contact us via email at help@vikicon.com, or click here. Our customer service team will respond to you within 24 hours.
How do I initiate a return or exchange for a product?

If your item is still under warranty, please contact us with your order number, and we will arrange for a replacement or issue a refund.
What is the warranty period for VIKICON products?

We provide a 1-year warranty for our products. For select products (such as BV18 and 8609), the warranty period can be extended to 2 years through our warranty extension program. Click here to fill out the information and extend your warranty.
How can I purchase VIKICON products?

Our primary sales channel is Amazon. Please search for our brand on Amazon to purchase our products.
Is it safe to enter my payment information on VIKICON site?

Entering payment information on VIKICON.com is safe and secure. We comply with strict data security standards and use advanced encryption technology. All transactions are processed through certified payment providers, and your sensitive information is fully protected.
How can I purchase accessories?

Some of our accessories are available on Amazon. If you are unable to locate them, please contact our customer service team. We will respond within 24 hours.